How long does it take me to receive my order?
- Because all orders are hand made and made to order, orders take 7-14 business days (this does not include weekends, federal holidays or personal holidays) to be fulfilled. Depending on when in the week your order is placed, your order can possibly fall into next week's shipment. Shipping (unless you pay for rush shipping) takes an additional 1-3 days.
- All ingredients are listed for all of our products. We encourage you to read ALL the ingredients associated with each product and take into account your allergies. We are not responsible for adverse reactions due to allergies/sensitivities.
Can I receive a refund or cancel my order?
- Due to the handmade nature of our products, we do not distribute refunds or accept cancellations of any kind.
- Though our products are catered to specific skin types/ conditions, results will vary from person to person, but with consistent use you should see results within 2-3 weeks.
- YES! all ingredients are organic and plant based.
- Yes. All of our ingredients are safe, natural, and GMO free. Our products are made with love and intention and are safe for all ages and skin types.
- Due to our promise to provide natural products, we do not use heavy preservatives in our products. Most products have a shelf life of 6 months if stored properly. Face masks have a shelf life of about 4 weeks, or longer if refrigerated.
Will I get refunded if my product goes rancid after receiving it?
- It is imperative to read ALL care instructions for how to properly store your product once it is in your care. Due to our no refund policy, we will not provide refunds for products that have gone rancid after being in the customer's care.
- Once an order is shipped off, it is no longer the responsibility of BareNine and any orders lost/misplaced in transit will not be refunded.
- Once an order is submitted through the online store, unfortunately it cannot be changed. If your order is returned due to an insufficient address, you will be invoiced the reshipping fee cost and your order will be resent. All invoices are to be paid within 7 days of receiving the invoice before your order is cancelled. It is very important that you double check your information before submitting.
- Due to the handmade nature of our products, and the cost of stocking, we do not accept cancellations to orders, and we do not distribute refunds.
- All products are wrapped in extra protection to ensure safe delivery, however, in the event that your product comes damaged, please email email@example.com with proof of damaged product and a new product will be shipped to you at no cost.
- M-F 9-5pm. All emails, messages and calls will receive a response within 24 hours.
Where are your product ingredients sourced from?
- We pride ourselves on using only the finest natural, plant based ingredients we can to make our products. Thorough research is conducted before choosing a vendor. Currently all our products are sourced in the United States.
- Shipping fees are based on delivery location and the total weight of your items. We currently ship with USPS and UPS using a flat rate based on USPS/UPS rates.
What if something is missing out of my package?
- All orders contain invoices that are checked and signed by the owner. Orders are not sent off without signatures! A picture of your invoice will be requested. All invoices with signatures remain in fulfilled standing and will not be replaced or refunded.