How long does it take me to receive my order?
- Because all orders are hand made and made to order, orders take 5-7 business days (this does not include weekends, federal holidays or personal holidays) to be fulfilled. Orders ship out weekly.
What if I am allergic to an ingredient in a product I would like to order?
- All ingredients are listed for all of our products. We encourage you to read ALL the ingredients associated with each product and take into account your allergies. We are not responsible for adverse reactions due to allergies/sensitivities.
Can I receive a refund or cancel my order?
- Due to the handmade nature of our products, we do not distribute refunds or accept cancellations of any kind.
I put the wrong address on my order, can I change it?
Orders are pulled within 3 days. We can not guarantee that we will be able to make the change in time. Please email firstname.lastname@example.org with your correct address.
How long does it take to see results?
- Though our products are catered to specific skin types/ conditions, results will vary from person to person, but with consistent use you should see results within 2-3 weeks.
Are you really an organic/all natural company?
- YES! all ingredients are organic. We only use ingredients that are plant based / from the Earth.
Are your products safe for children?
- Yes. All of our ingredients are safe, natural, and GMO free. Our products are made with love and intention and are safe for all ages and skin types.
What is the shelf life of the products?
- Due to our promise to provide natural products, we do not use heavy preservatives in our products. Most products have a shelf life of 6 months if stored properly.
Will I receive a refund for a lost package?
- Once an order is shipped off, it is no longer the responsibility of BareNine and any orders lost/misplaced in transit will not be refunded.
I want to cancel my order, can I receive a refund?
- Due to the handmade nature of our products, we do not accept cancellations to orders, and we do not distribute refunds.
What if my product(s) come to me damaged?
- All products are wrapped in extra protection to ensure safe delivery, however, in the event that your product comes damaged, please email email@example.com with proof of damaged product and a new product will be shipped to you at no cost.
What are your business hours?
- M-F 9-5pm. All emails, messages and calls will receive a response within 24-48 hours.
Where are your product ingredients sourced from?
- We pride ourselves on using only plant based ingredients to make our products. Thorough research is conducted before choosing a supplier. Currently all our products are sourced in the United States.
How much does shipping cost?
- Shipping fees are based on delivery location and the total weight of your items. We currently ship with USPS using a flat rate based on USPS rates.
How long will a product last me?
- Generally one product at daily use lasts for 3 months.